Emergency Contacts

First Aid and Hospitals

In case of a non-urgent emergency, contact doctors and/or hospitals directly. The hospitals Na Homolce and Motol are the most foreigner-friendly, with special departments established to support you.

24-Hour Pharmacies

The pharmacy (lékárna) is generally open Monday–Friday 8.00–17.00 / 18.00. However, there are several 24-hour pharmacies, many of which are provided by hospitals:

Prague 1, Lékárna Na Františku, Na Františku 847/8, +420 222 801 397
Prague 4, Thomayerova hospital, Vídeňská 800 +420 261 084 019
Prague 5, Hospital Motol, V Úvalu 84 +420 224 435 736
Prague 6, Dr. Max Lékárna, Vítĕzné Námĕstí 997/13 +420 224 325 520
Prague 7, Benu Lékárna, Františka Křížka 683/22 +420 731 638 010
Prague 8, Bulovka Hospital, Budínova 3 +420 266 082 017
Prague 10, EUC Lékárna, Poliklinika Plaňanská, Plaňanská 573/1, +420 724 210 499
Prague 11, EUC Lékárna, Poliklinika Šustova, Šustova 1930/2 +420 271 913 307

24-hour doctors and hospitals:

24-Hour Doctors/First Aid
Prague 1 & 2 (children) – (+420) 224 947 717
Prague 1 & 2 (adults) – (+420) 224 949 181
Prague 3 (children) – (+420) 284 861 979
Prague 3 (adults) – (+420) 284 862 149
Prague 4, 11, & 12 (children) – (+420) 241 733 916
Prague 4, 11, & 12 (adults) – (+420) 241 733 917
Prague 5 (children) – (+420) 224 433 654
Prague 5 (adults) – (+420) 224 438 590

Hospitals

Fakultní nemocnice v Motole s poliklinikou (Prague 5) +420 224 431 111
Nemocnice na Homolce (Prague 5) +420 257 271 111
Nemocnice na Františku (Prague 1) +420 222 801 111
Poliklinika Palackého (Prague 1) +420 222 928 111
Všeobecná fakultní nemocnice v Praze (Prague 2) +420 224 961 111
Fakultní Thomayerova nemocnice s poliklinikou (Prague 4) +420 261 081 111
Nemocnice Podolí gynekologie a porodnice (gynecology and childbirth services; Prague 4) +420 296 511 111
Fakultní nemocnice Královské Vinohrady (Prague 10) +420 267 161 111

Medical Emergency – Important Steps

To follow are guidelines intended to help you at the time of an emergency, complete responsibility is yours exclusively.

You are encouraged to plan and test your route to the nearest hospital (Nemocnice). Also speak with your doctor about emergency care procedures.

• Medical condition is critical, CALL an AMBULANCE on 112 (English) or 155 (Czech):
  • Ambulance will arrive approximately 10 – 15 minutes.
  • Cost of ambulance is approximately 2500-4000czk, be prepared to pay immediately.
  • Hospital will be expecting you and your treatment is expedited ahead of other less urgent cases.
• Mandatory Items to take with the patient to the hospital:
  • Passport / Czech ID.
  • Health Insurance Card or copy of health insurance card.
  • Cash or Credit Card (Bankomats maybe near the hospital).
• Medical condition is not critical, you can call an Ambulance, a Taxi or drive yourself.
• On the way to the hospital:
  • Call your own doctor – They may be able to call the hospital so the staff expects you.
  • At Motol Hospital (Nemocnice), you can call the Foreigner’s Office (cizinec oddělení). Make a request for them to meet you at the Emergency Room if medically necessary. You can also verify your insurance with them.
  • Hospital treatment is affordable compared to other countries. Typical medical expenses range from 1000-3000czk, although services may cost more.
• Arrival at the hospital:
  • In an ambulance, the service will take you directly to the Emergency Room (pohotovostní místnost). They will talk you through the process until the doctor receives you.
  • Driving yourself, follow the signs to Emergency Room (pohotovostní místnost). In many cases you can park near the Emergency Room exist.
  • If possible, at Motol Hospital, go to the foreigners department (cizinec oddělení) first. You will complete registration forms and be direct to the Emergency Room (pohotovostní místnost). The staff in the foreigners office speak many languages so ask the attendant if someone speaks your home language.
  • If you think it is medically necessary, or if it is outside of regular business hours, go straight to the Emergency Room (pohotovostní místnost).
  • At Motol Nemocnice there are separate emergency rooms for adults and children. Follow the signs dependent on the care needed:
    • Dětská pohotovostní = Children’s Emergency
    • Dospělí pohotovostní = Adult’s Emergency
• Treatment:
  • Upon completion of treatment, you will be asked to return to the Foreigner’s Department (cizinec oddělení) to make payment for the services. If the office is closed, you will be asked to return to the hospital the following day to finalize payment.